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This course builds the negotiation and conflict-resolution skills essential to strategic leadership. It covers negotiation strategies and tactics — the stages of effective negotiation, distributive versus integrative and multi-party approaches, key frameworks (BATNA, ZOPA, principled negotiation), and the ethical and cultural dimensions of deal-making. It then addresses conflict management in business — the sources and types of workplace conflict, conflict-handling styles, and techniques for resolving disputes constructively. It closes with case studies on effective negotiations, drawing practical lessons from real business deals and disputes.
Learning Resources
Learners will have access to:
- An LMS for accessing course materials and tracking progress.
- Lectures will be delivered as a Live Session online.
- Presentation slides, Pdfs and a recommended further reading lists.
Assessment and Grading
Your performance will be evaluated based on:
- Complete the lessons: Active participation and completion of all lessons.
- Quizzes and Assignments: Regular assessments after each lesson.
|
Assessment Component |
Percentage |
|
Complete the Lessons |
25% |
|
Quizzes |
25% |
|
Assignment |
50% |
|
Total |
100% |
Support and Contact Information
Email: info@sm-college.co.uk
Phone: +447770717044
Technical Support: For LMS-related issues,
contact: info@sm-college.co.uk
Office Hours: 10am – 3pm Monday – Thursday
Course Content
Negotiation Strategies & Tactics
-
Lecture 1: Negotiation Strategies & Tactics
-
Quiz 1
Conflict Management in Business
Case Studies on Effective Negotiations
Assignment
A course by
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